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Company Profile
Our Vision
To be the regional leader in innovative healthcare and contact centre solutions
Mission Statement
To provide cost effective healthcare and contact centre solutions through investment in people and technology
Values
- Customer Centricity
- Empathy
- Integrity and Governance
- Performance and Result Focus
- Employee Focus
- Shared and Exemplary Leadership
MRI Botswana Limited was incorporated in Botswana in March 1992 as part of the MRI Holding Group. The Company’s principal business is the provision of emergency medical rescue operations throughout Botswana.
MRIB Limited has accumulated over 16 years’ experience inground and air evacuation, transportation and medical assistance to sick and injured patients in Botswana. The Company has its own hardware and infrastructure, and works in co-operation with similar organizations in the Southern African region and internationally.
The essence of MRI is the 24-hour Call Centre located in Gaborone, with support bases in Maun, Palapye and Francistown. The Call Centre forms the nucleus of expertise, information and care. Our Call Centre is manned 24 hours a day, 365(6) days a year by a team of highly skilled Nurses, Paramedics, Call Centre Agents and a Medical Doctors. The Call Centre can be accessed via the emergency numbers 992 and 3901-60.
Apart from the highly skilled personnel, MRIB Limited has available to it rapid response vehicles, ambulances, a dedicated Air Ambulance and access to helicopters to ensure the most efficient and effective response possible. The inclusion of modern medical equipment ensures that the Company can adequately cope with serious medical conditions, whether they involve neonates, pediatrics or adults.
In September 1998, MRI became the first medical assistance company in the world to go public when it listed on the Botswana Stock Exchange (BSE). Today, the MRI brand carries significant recognition in Botswana in the field of Pre-Hospital Emergency Medical Care (PHEMC). The Company has earned the trust of the diplomatic corps, corporates, medical aid schemes/societies and insurance groups, which form the bulk of our clientele.
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