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Roadside and Home Assist

MRI Botswana Limited offers Roadside Assist, a product where you, the motorist can experience worry-free travel with the peace of mind that help is only a phone call away.

Our 24-hour, 7 days a week, 365(6) days a year emergency help line that is manned by qualified call centre agents will contact the nearest service provider and request them to come out and assist you.

In an emergency, you can contact the help line at 3901 601 or 147 (MASCOM phones).
MRI BOTSWANA LIMITED will provide you with the following services as a result of your involvement in a Roadside Emergency, subject to the limits of the Benefit Table:

Roadside Assistance:

MRI BOTSWANA LIMITED will arrange for assistance at the roadside, as provided in the Benefit Table, where the cause of the problem is one of the following:

• A Flat Tyre: We will arrange and pay to have your spare tyre put onto your vehicle.
• Flat Battery: We will arrange and pay to have your vehicle started where possible.
• Keys locked in vehicle: We will arrange and pay for a locksmith to open your vehicle and retrieve the keys.
• Run out of fuel: We will provide you with the necessary means to getting fuel; however, the cost of the fuel is for your account.

Tow-In:

Where the cause of the problem is a mechanical or electrical breakdown, we will arrange and pay up to the amount specified in the Benefit Table for the Vehicle to be towed to the nearest approved dealer or competent repairer: Should the vehicle be involved in a motor vehicle accident, we will upon request, arrange for the towing of the vehicle to the nearest insurance or MRI/MRI BOTSWANA LIMITED approved panel beater, but we will not be liable for any costs incurred while doing so, unless the appropriate accident cover has been taken out.

Transmission of Urgent Messages:

We will relay messages of delay or changed arrangements to a nominated family member or business colleague at your request.

Home Assist

The home assist service offers information on household help when in need of plumbing, electricians as well as other ‘handyman’ services.

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